Privacy policy

OVERVIEW

SEYLA cares about your privacy and protection of your data. Please read this Privacy Policy to learn about our practices. This Privacy Policy describes how SEYLA LLC collects, uses, maintains and discloses information collected from users and describes the personal information we collect through the website – weareseyla.com.

The terms “we”, “us”, and “our” refer to SEYLA LLC. The terms, “Company” and “SEYLA” refer to SEYLA LLC. The term “Site” and “website” refer to weareseyla.com. The terms “User,” “User’s”, “Users”, “Users’”, “you” and “your'' refers to site visitors, customers and any other users of the site.

ACCEPTANCE OF TERMS

Use of the Site, including all materials presented herein and all online products and services provided by Company, is subject to this Privacy Policy. This Privacy Policy applies to all Site visitors, customers, and all other users of the Site. By using our Site, you agree to the terms, without modification, of this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your personal information or interact with the Site.

PERSONAL INFORMATION

How We Collect Your Information
The method of Data collection and type of Data collected depends on how you interact with SEYLA. We may collect Data from Users in a variety of ways, including, but not limited to, when Users visit our Site; purchase a product or service at SEYLA (e.g. purchase data); use SEYLA platforms (e.g. website, social media); subscribe to the newsletter; send us information via email, social media, or the Site; contact us regarding customer support; or when you otherwise interact with SEYLA (e.g. promotional contests, activities, services, virtual or in-person events, resources, guides, surveys).

What Information from You We Collect
When you visit the Site, we collect personal identifying Information and certain information about your device, your interaction with the Site, and/or information necessary to process your purchases. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Identifying Information” (“PII”).

Personal Identifying Information (“PII”)
  • PII means information about you that specifically identifies you. This may include, but is not limited to, the following types of information: your name, email address, mailing address, purchase data, billing and/or payment information, and demographic information (e.g. date of birth, age, gender), etc.
  • It is up to your discretion to disclose your personal information. If you elect not to provide PII, we reserve the right to not provide you with products, services, or any other offerings.
  • We collect this information to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Non-Personal Identifying Device Information (“NIDI”)
  • We may collect non-personal identifiable device information (“NIDI”) about Users whenever they interact with our Site (e.g. while browsing or making a purchase).
  • Non-personal identification information may include information about your web browser, IP address, time zone, cookies information, what sites or products you view, search terms, and how you interact with the Site.
  • We collect this information to ensure the Site performs and loads accurately and to optimize your User experience on the site using analytics.
  • This information is collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Communication Through Comments and Product Reviews
  • Our Site may offer the capability for Users to communicate with us or other Users through comments on Site pages and posts. Users may also leave product reviews or testimonials. We take reasonable steps to monitor and filter what is posted on our Site, however, that information is public and we do not encrypt such information.
  • If you elect to post on our website or leave a review, you should use your discretion when exposing any PII—as that information is not protected by our privacy policy nor are we liable should you choose to disclose your PII through such postings or reviews.
  • Any Product Reviews or Testimonials provided by Users are subject to being shared on SEYLA platforms, including, but not limited to, promotional materials digital and print, advertisements, social media, or Site.

Why We Collect Your Information
We collect information and your data to better understand you, your needs and provide the products and services best suited to fit those needs that you have requested.

How We Use Your Information
We use collected information in order to:
  • provide our products or services to you
  • process and provide updates on transactions (e.g. shipping, order fulfillment, receipts, invoices)
  • communicate with you related to customer service requests, company changes, policy updates
  • provide you with interest based content in digital and print formats
  • keep you up to date on new products, promotions, offers, activities, and services through targeted marketing and advertising
  • request and make data informed decisions to improve the Site, products, and services (via. Site analytics and voluntary surveys/questionnaires)
  • screen orders for potential risk or fraud

How We Protect Your Collected Information
Protecting your data is important to us at SEYLA. We take security of your information seriously. Our website uses industry-standard encryption to protect your data and sensitive personal information.

Regarding storage of your information offline, your information is only accessed by employees who need your PII for the purposes of executing a specific job related task (e.g. packaging orders, finances, customer service). Additionally any files in print and on electronic devices (e.g. computers, hard drives) are kept in a secure environment and when possible are password protected.

Although, we abide by secure measures and make our best effort to protect your information shared through the Site, no method of electronic storage or internet transactions are 100% secure. Additionally, in offline spaces, we do our due diligence and best effort to protect you PII. However, such environments can’t be 100% secure. Thus, we can not guarantee complete security.

In using our Site, products, and services—you hereby agree that any PII provided to or obtained by SEYLA LLC and weareseyla.com as outlined in this Privacy Policy could be tampered with or accessed by an unauthorized third party. You agree not to hold SEYLA LLC or the Site responsible for any information obtained or intercepted from weareseyla.com or SEYLA platforms (including but not limited to the Site, social media, email) without our knowledge, permission, or as permitted in this Privacy Policy.

Sharing Your Collected Information
SEYLA does not sell, trade, or rent User PII to other entities for marketing purposes. Some or all of your PII or NIDI information may be shared with our business partners, vendors, processors, trusted affiliates and service providers such as United States Postal Service, Shopify, PirateShip, PayPal, or entities with whom we offer joint-collaborative services, products, or activities. We may share this information to help us provide our products, services, and fulfil our contracts with you, as described. For example: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or those of our business partners, trusted affiliates, or users.

CHILDREN AND MINORS

In accordance with the Children’s Online Privacy Protection Act (COPPA), the Site is not designed or intended for use by individuals under the age of 18. We do not knowingly or intentionally collect Personal Identifying Information from children or an individual under the age of 18.

Please contact us at weareseyla@gmail.com if you are the parent or guardian and believe your child has provided us with Personal Identifying Information, and we will delete the information. If we become aware that a child under 18 has been accessing our website, we will delete this information.

BEHAVIORAL ADVERTISING

As described above, we use your PII and NIDI to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We use Advertising Remarketing services provided by Facebook, and other entities that display advertisements on the internet. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work 

You can opt out of targeted advertising by visiting these links:


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

MANAGEMENT OF YOUR INFORMATION AND RETENTION

All User’s who interact with the Site and SEYLA platforms have the right to access, update, opt-out, or delete their PII. To do so users can contact us at weareseyla@gmail.com Users may also opt-out of emails by clicking the “Unsubscribe” link that is displayed at the bottom of all newsletter e-mail communications.

When you interact with the Site, we retain your PII for as long as it is deemed relevant within the guidelines of the law, to provide you services, products, activities, and to keep a record for financial reporting purposes. When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Your information may be stored in digital/electronic formats, paper/hardcopy, or both. At the time your information is no longer required to fulfil our contract to you or needed for record keeping purposes, we will delete, destroy, or erase it.

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

If you would like to exercise these rights, please contact us through weareseyla@gmail.com

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us for the designated mailing address by emailing weareseyla@gmail.com

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Mobile Terms of Service

Seyla

Last updated: July 2, 2023

The Seyla mobile message service (the "Service") is operated by Seyla (“Seyla”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Seyla’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Seyla through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, inspirational, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Seyla. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18553421733 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Seyla mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18553421733 or email weareseyla@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.


DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We reserve the right to update this Privacy Policy at anytime per our discretion. We will inform you of any substantial changes made to this Privacy Policy on our website at weareseyla.com/privacy. Users should visit this page to remain up to date of any changes to this Privacy Policy. You agree to be responsible for periodically reviewing this Privacy Policy for updates. In some cases, we may email you directly to notify you of any significant changes.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at weareseyla@gmail.com or by mail. You can request an address by contacting us through email at weareseyla@gmail.com

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

[Last updated: June 24, 2021]